Refund policy

At Avéneya, we are committed to ensuring your experience is smooth and supportive.

Due to the nature of our products, we do not accept general returns for buyer’s remorse, change of mind, or opened/used items. However, we’re here to help if something isn’t right.

Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 10 days of delivery with your order number and a photo of the issue. We will review and provide a suitable resolution.

Incorrect Orders
If you receive the wrong item, please reach out within 10 days of delivery, and we will make it right.

Order Changes & Cancellations
Orders are processed quickly, so changes or cancellations are not guaranteed once an order has been placed.